Features
All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovos normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
3 years
Designed For
Lenovo ThinkPad Helix 20CG, 3697, 3700
Lenovo ThinkPad X1 1286
Lenovo ThinkPad X1 Carbon 20A7, 20A8, 20BS, 20BT, 3443, 3446
Lenovo ThinkPad Yoga 20CD
Lenovo ThinkPad Yoga 12 20DK, 20DL
Lenovo ThinkPad Yoga 14 20DM
Lenovo ThinkPad Yoga 15 20DQ, 20DR
Service Support Details
Extended service agreement - parts and labor - 3 years - on-site
Accidental damage coverage - 3 years
Extended service agreement - replacement - 3 years - battery
Defective HDD retention - 3 years
Weight:
0.01lb
Warranty Information:
3 Years Onsite